Frequently Asked Questions
|
MPD Tour America, Inc.and our partner exchange organizations ISE/CASE are proud to offer this year's Student Exchange Trips of exciting adventures across America. MPD Tour America, Inc.will be organizing 6 trips, chaperoned and supervised exclusively by our representatives for the 2019-2020 season. PLEASE READ CAREFULLY – ALL INFORMATION LISTED BELOW ESPECIALLY "HOW TO BOOK A TOUR"! |
|
General Questions
Chaperone Questions
Payment Questions |
|---|
|
|
General QuestionsHow to book a tour? 1. Reserve your spot on your tour by visiting the www.iseusa.com web-site. 2. Once you select a trip/s and make deposit/s or full payment/s, you will receive an e-mail with a Blank Permission Form and a Student Packet (travel packet) attached along with your Confirmation of Payment automatically sent from the ISE's web-site when you apply (either deposit payment or full payment, depending on the particular tour payment/s schedules you selected). Just remember if you paid with this same credit card a deposit payment the balance of the payment will be automatically taken from this same credit card when due If you do not receive a confirmation after you booked a trip right away (to your e-mail address you had original given to ISE/CASE when you signed up to be an exchange student, this is where your information will go to)., then be assured you did not complete the information of credit card etc., correctly and are not registered on a trip. If you are not sure, contact us via e-mail: mpdtouramerica@gmail.com and we can check for you if you have a problem. Just make sure you insert your full name and your student ID number on the e-mail so we know the correct student's information on the ISE database. 3. You must fully complete the Blank Permission Form and submit it to MPD Tour America, Inc quickly by e-mail or US Postal Mail: mpdtouramerica@gmail.com MPD Tour America, Inc., We know a lot of times you cannot get all the signatures quickly, so we suggest you make sure you get verbal permission (ask your host family, area rep, regional manager and school (if missing days) to let you know if you can attend a trip/s and then send the written Permission Form to us as soon as they complete and sign the form. You cannot attend a trip/s without this form. 4. You will need to contact our Authorized Travel Agent (FLS Travel in Los Angeles office) to book you a flight. Have a credit card ready to book your flight. (Your payment of a trip does not include your flight payment). E-mail Stewart the travel agent in our Los Angeles, California office at: E-Mail at: dees626@verizon.net Telephone: 626-376-1178 (FLS Travel Services) 5. You will then receive an e-mail from our Authorized Travel Agent (Stewart) from FLS Travel Services with your travel information and itinerary. Just remember there is only a confirmation of payment and travel itinerary (paperless tickets). You can print your boarding passes or just arrive at the airport/s and give your name and photo ID and the representative will give you a boarding pass etc. PAYMENT OF A TRIP/S DOES NOT INCLUDE THE AIRFARE! ENJOY YOUR TRIP! What's included in the tour cost? Breakfast, dinner, entrance fees to all listed attractions, airport transfers and transportation while on tour, hotel accommodations, professional tour staff, chaperones, taxes and tips (gratuities). What will I have to pay for that is NOT included in my tour package? Airfare, transportation costs to the airport and returning transportation to host family, spending money for lunches, shopping, snacks, and personal expenses. Approximately $8.00 per day for the lunches and snacks. Shopping for clothes etc. is up to your budget. How are hotel rooms assigned? Can I bring a friend, host brother or host sister? Hotel rooms are (Quad) 4 students assigned to a room, with 2 students to a bed, all of the same gender. (If you request a host brother or host sister (Must list student on the Permission Form) and (of high school age 15-19 of same gender), you can be assigned together. Also, many students do not know anyone before the tour begins, but everyone makes a lot of new friends. Can I go on more than one tour? Yes, you can, provided you have permission from your host family, area representative, regional manager and school (if missing days). Do I need permission to go on tours? Yes, as explained above you need permission from your host family, area representative, regional manager and school (if missing days). Can my exchange program refuse me permission to travel? Yes depending on your grades failing, behavior problems, missing school days, etc. You need to complete a Permission form and be 15-19 years of high school age. Please contact MPD Tour America if you have questions. Will I have an emergency phone number/s awhile on tour? Yes, we will provide you with emergency telephone numbers for yourself and your parents awhile you are on tour (this will be in the student packet sent to you. Along with your confirmation of payment). Also, hotel telephone numbers, itinerary with all tour details. There will be a 24 hour contact telephone number provided for real emergencies only! How do I pay for a trip? Apply to www.iseusa.com and follow instructions on that particular trip you select for payment information! Also, under "How to Book a tour" explains exactly how the payment process works. (This is located on ise web-site on top of first page headings and captions). How do I pay for a flight? Apply to www.iseusa.com and follow instructions on that particular trip you select for travel information! Also, under "How to Book a tour" explains exactly how to contact our travel agent for a booking a flight and payment instructions. (This is located on ise web-site on top of first page headings and captions). Chaperone QuestionsAre these tours chaperoned? Yes, our programs are chaperoned and supervised by our professional tour staff as well as chaperones from our partner exchange organizations. Are there areas and times that the students break into small groups? Yes, we break into small groups of 3 or more for lunches, free time for shopping and when at amusement parks and we also provide information where students can meet or call us if they need to contact us at anytime throughout the tour/s How many adults (coverage) are in charge on every trip? Depending on how many students are on each tour it varies but there is full sufficient coverage for students with ISE/CASE chaperones and MPD Staff at all times! How does a chaperone apply for a tour? Contact MPD Tour America in writing at via e-mail at: mpdtouramerica@gmail.comand ask to apply for a tour/s. We will add you to our list and get approval from ISE/CASE office. Payment QuestionsHow do I pay for a trip? Apply online and follow instructions for payments: I paid you online and you didn't respond? YOUR CREDIT CARD WAS PROBABLY DECLINED (meaning not enough money available on card or a limit for an amount purchasing per day and you need to contact your bank or credit card company). Also, you should contact MPD Tour America, by writing an e-mail to: mpdtouramerica@gmail.com so that we can help you Will I be confirmed of payment/s? Yes, as soon as you complete all necessary information when applying for a trip/s online you will be sent an e-mail (to the address you provided your organization when you applied to become an exchange student listed in their database) immediately after applying along with a copy of payment will be a blank permission form and a student packet (travel packet) included. Why has my card payment been declined? Sometimes your bank or credit card company you are paying with does not have sufficient funds to cover the amount of purchase or sometimes have a limit set on what you can process for payments for purchases daily. You need to contact them directly! Once a credit card has been declined do not use it again until you find out why it is not working from your bank or credit card company. What happens if I change my mind about a tour selection or want to cancel a trip? There is a $100.00 cancellation fee up to 60 days prior to your chosen trip. After 60 days there are ABSOLUTELY NO REFUNDS. Flight Itineraries once ticketed become nonrefundable/nontransferable.
|